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Frequently asked questions

Find answers about booking, cabins, solo travel, documents, transfers and life onboard. Use the FAQ below for official information, or join the community to connect with other MMC guests.

62 answers grouped by booking, cabins, travel, transfers, onboard life and health.

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All questions

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Booking & payments

How pricing, deposits, confirmations and booking conditions work.

What is Mediterranea Metal Cruise?

Mediterranea Metal Cruise is a metal holiday combining destination time by day with live music, official activities and a connected onboard community. Visit The Experience for the overall concept and the MMC homepage for the current edition’s dates, route and ship.

How do I book MMC?

Start on the Pricing & Availability page, choose an available cabin and the correct occupancy, then follow the secure booking steps shown there. A reservation is confirmed only after the required payment has been completed and a booking confirmation has been issued. See the How to Book guide for the current process.

Are prices shown per person or per cabin?

Prices are normally shown per person and vary by cabin category and occupancy. The booking platform shows the total amount for the selected reservation before payment. Always use the Pricing & Availability page for the current edition’s prices.

Are deposit or payment-plan options available?

Deposit amounts, payment schedules and eligibility can change by edition and booking stage. See the Payment Plans page for the options and deadlines currently available.

Is there a booking fee?

Any booking fee that applies to the current edition is shown separately before payment. Check the Pricing & Availability page and Terms & Conditions for the current amount and rules.

What currency are MMC bookings processed in?

The official booking currency and any available alternative-currency options are shown on the current pricing and checkout pages. Your bank or card provider may apply its own exchange rate or international-transaction fees. Check the Pricing & Availability page before booking.

What payment methods are accepted?

MMC booking payments are made securely by credit or debit card through our booking platform. Major cards such as Visa, Mastercard, American Express and China UnionPay are accepted, subject to the card issuer and the options shown at checkout. Your bank may apply its own currency-conversion or international-transaction fees.

Do I need my passport details when I book?

You can reserve your place even if your final passport or travel-document details are not yet available. Enter the information requested by the booking form and update the missing document details later. The legal name on the reservation must ultimately match the traveller’s valid travel document, and final details are required before sailing.

Can I buy a ticket for only one day or one show?

No. MMC is sold as one complete cruise experience. Access to individual days, concerts or onboard activities is not sold separately.

What is the cancellation policy?

MMC reservations and payments are generally non-refundable and non-transferable except where expressly stated otherwise. Review the current Terms & Conditions and Changes & Cancellations page before booking. Travel insurance is strongly recommended.

How can I make sure my MMC booking is valid?

Valid MMC bookings can only be made through the official MMC booking channels or an authorised MMC travel partner. If you are offered an MMC booking through another website, agency or individual, please contact MMC before making any payment so we can confirm whether the seller is approved.

Cabins & solo travel

Private cabins, shared cabins, occupancy and assignment questions.

How many people is the maximum per cabin and what if I travel alone?

Maximum occupancy depends on the ship and cabin category offered for the current edition. Some cabins are available for two guests, while selected categories may accommodate additional passengers.

Solo travellers may be able to book a private cabin at the applicable single-occupancy fare or use the Solo Traveller Match when it is offered. Check the Pricing & Availability page and Staterooms page for current capacities and solo options.

Which staterooms have a balcony?

Balcony access is available only in the balcony and suite categories offered for the current ship and edition. Compare the current options on the Staterooms page and confirm availability on the Pricing & Availability page.

What is the difference between single occupancy and Solo Traveller Match?

Single occupancy means booking a private cabin for yourself at the applicable fare. Solo Traveller Match, when available, means booking one individual place in an eligible shared cabin, with MMC assigning another solo traveller as your cabin mate. Current solo options are shown on the Pricing & Availability page.

How does single-occupancy pricing work?

Standard cabin prices are based on double occupancy. A guest booking a private cabin alone currently receives a $499 USD reduction from the full double-occupancy cabin total, unless a different amount is shown on the Pricing page.

How do I join the Solo Traveller Match?

You can book one place in a shared Interior or Exterior cabin either with full payment through our booking platform, or by completing the matching form and securing your place with the current deposit.

Does submitting the Solo Traveller Match form reserve my place?

Submitting a matching or registration form alone does not reserve a place unless the applicable booking page expressly states otherwise. A place is confirmed only after the required payment has been completed and MMC has issued a booking confirmation. Always follow the current instructions on the Pricing & Availability page.

How will MMC choose my cabin mate?

MMC will consider the cabin category requested, your acceptable cabin-mate gender preference, usual sleeping habits and preferred cabin atmosphere. Matching preferences are considered where reasonably possible but cannot be guaranteed.

When will my Solo Traveller Match cabin mate be confirmed?

MMC will confirm your cabin mate and final cabin assignment later, once matching and operational arrangements are ready. You will be contacted directly with the relevant information.

What happens if my assigned cabin mate cancels?

Your own confirmed reservation remains valid. MMC may assign another eligible participant or arrange another reasonable accommodation solution. You will not be charged an additional single-occupancy supplement solely because the other participant withdrew.

When will I receive my cabin number?

The cabin category is confirmed with your reservation, but the final cabin number, deck or location may be assigned closer to sailing. Specific cabin numbers or locations cannot be guaranteed unless expressly confirmed in writing.

Can I add another passenger after booking?

Possibly, but only if the booked cabin supports the new occupancy and suitable space remains available. A change may require a different cabin, fare adjustment or administrative charge. Review the Changes & Cancellations page and contact reservations@mediterraneametalcruise.com before making travel arrangements.

Travel & documents

Flights, arrival planning, passports, visas and boarding information.

Which airport should I use?

Use Athens International Airport (ATH). Flights are not included in the MMC fare.

When should I arrive in Athens?

International guests should arrive at least one day before embarkation. Same-day arrival is not recommended because flight delays, luggage delays and transfer timing can put the cruise at risk.

Is Greece safe to explore?

Yes. Greece is widely considered a safe and welcoming destination for visitors, including solo travellers, and most guests explore Athens and the islands without any issues. As with any popular destination, use normal precautions, keep an eye on your belongings in crowded areas and follow any local guidance during your stay.

For current official travel information, you can also review the U.S. State Department’s Greece travel guidance. Travellers should also check the advice issued by the relevant authorities in their own country before departure.

Are there any vaccination requirements for cruise travel?

There is no single vaccination requirement that applies to every passenger. Requirements can depend on the itinerary, nationality, travel history and health rules in effect at the time of travel.

Review the current health guidance for each destination and the CDC destination page for Greece where relevant. Current edition travel guidance is also provided through the Trip Planner and guest communications.

Where does MMC embark and return?

MMC26 embarks and disembarks at Lavrio Port, in the Athens region of Greece.

What travel documents do I need?

Most guests will travel with a valid passport. Requirements vary by nationality, residence status and travel-document type. Your name must match your booking, and it is your responsibility to confirm the requirements for Greece, Türkiye and every port on the itinerary. Guests using non-standard documents should contact MMC early and also verify the requirements with the relevant authorities.

Do I need a visa for any of the ports?

Passengers on this itinerary are generally treated as transit cruise passengers during the scheduled Türkiye port call, so a Turkish visa is not normally required for the standard cruise visit. Individual requirements may vary. Guests with non-standard travel documents or immigration circumstances should contact MMC before sailing and verify their requirements with the relevant authorities.

When will I receive my boarding documents?

Final boarding and embarkation information will be sent to fully paid guests closer to sailing. Please make sure the email address on the booking is current and check your spam or promotions folder.

What time does boarding begin?

Meeting, transfer, check-in and boarding times vary by edition and will be confirmed to booked guests. Do not use times from a previous sailing when arranging travel. Check the Trip Planner and your official guest emails.

Do I need travel insurance?

Travel insurance is optional but strongly recommended, particularly for guests arranging international flights, hotels and transfers. Review the available Travel Insurance information and the full policy wording before purchasing.

Transfers & embarkation

Current embarkation points, transfer options and pre-cruise planning.

Where does the MMC shuttle depart from?

The MMC shuttle will depart from Syntagma Square in central Athens. The exact meeting point and departure time will be shared with MMC guests closer to the sailing date.

Can I add the shuttle after booking my cabin?

Yes. You can add the shuttle to your reservation up to two weeks before sailing, subject to availability. Email reservations@mediterraneametalcruise.com with your booking code, and the reservations team will update your booking.

Where should I stay before the cruise?

Athens city centre is usually more practical than staying near Lavrio Port. Syntagma, Monastiraki, Plaka, Psirri and Koukaki are convenient areas for exploring Athens, and Syntagma is the MMC shuttle departure area.

How do I get from the airport or city to the embarkation port?

The metro connects Athens Airport with the city centre, but it does not continue to Lavrio Port. From the airport or city centre, use the MMC shuttle, a taxi, Uber, FREENOW or another private transfer.

Is there a return shuttle after the cruise?

MMC plans return-transfer options after disembarkation to central Athens and/or Athens Airport. The exact route, times and final instructions will be confirmed to guests who have booked the service.

Where can I find the full travel guide?

Use the MMC Trip Planner for flights, hotel areas, transfers, arrival timing and travel-document guidance.

Included & onboard

Meals, Wi-Fi, credit, onboard payments and everyday ship questions.

What does it cost and what is included in the price?

The cost depends on the cabin category and the number of guests sharing it. Prices on the MMC website are shown per person, while checkout shows the total for the selected reservation. A mandatory, non-refundable 8% booking fee is shown separately before payment. See the current prices on the Pricing & Availability page.

The current fare includes cruise accommodation, all main meals, all MMC concerts and official activities, EUR 115 drinks and dining credit per person, essential onboard Wi-Fi, an $85 shore-excursion discount per person, port charges and onboard gratuities.

Flights, hotels before or after the cruise, optional excursions, specialty dining, spa services, personal purchases and other services not expressly listed as included are additional. For the complete and current breakdown, please visit our What’s Included page.

Are excursions included?

Excursions are optional unless a specific activity is expressly listed as included for the current edition. Any excursion allowance, discount or included walking experience can change by sailing. Check the What’s Included page and Excursions page for current details.

What meals are included?

All main meals onboard are included. Specialty dining, room service and selected premium items may cost extra.

What dining options are available onboard?

Main meals are included, with both table-service and buffet options available onboard. Thalassa Restaurant offers Mediterranean and international dishes with vegetarian and vegan choices, while The Taverna provides a more casual buffet experience.

Additional snacks and specialty dining venues may also be available. Some items, venues or services carry an additional charge and are subject to onboard opening times and availability. Guests should enter dietary requirements in their booking and contact reservations for serious allergies or complex dietary needs.

Are drinks included?

Non-alcoholic drinks are included. For details about alcoholic drinks and any edition-specific drinks or dining benefits, please visit the What’s Included page.

What is the minimum age to consume alcohol on the vessel?

Passengers must be at least 18 years old by the time of embarkation to purchase or consume alcoholic beverages onboard. Alcohol will not be sold or served to anyone under 18, and the cruise line reserves the right to refuse service.

Is Wi-Fi included?

Yes. Essential onboard Wi-Fi is included for messaging, email and light browsing. Higher-usage or premium connectivity may be available separately.

Can passengers use phones onboard?

Yes. Personal mobile phones can use the included essential Wi-Fi for supported messaging, email and light browsing. Mobile-network and maritime roaming charges depend on your provider and the ship’s location, so check your roaming terms before sailing.

A telephone is also available in every stateroom and can be used to make calls through the ship’s communication system. Additional charges apply, and current rates will be available onboard.

What currency is used onboard?

The onboard currency is the euro. Purchases are charged to your personal onboard account.

Do I need cash onboard?

Your onboard account is normally linked to an accepted payment card during check-in. A cash-deposit option may also be available under the cruise line’s onboard rules.

What is included in the cabins?

Cabins include a private bathroom with shower, air conditioning, telephone, safety deposit box, hair dryer and television. Features and layouts vary by cabin category.

What electrical outlets are available?

The ship provides both North American 110/120V and European 220/230V outlets. Guests should bring any adapters required by their devices.

What is the luggage allowance?

Luggage allowance is flexible, but cabin storage is limited and all bags are subject to security screening. Pack with the cabin size and your onward travel arrangements in mind.

Can I bring alcohol, drinks or food onboard?

The cruise line does not permit guests to bring personal alcohol, beverages or food onboard, except where required for a documented medical or infant need and approved under the cruise line’s rules. Duty-free alcohol purchased onboard may be retained until the end of the cruise.

What is the smoking policy?

Smoking and vaping are permitted only in designated outdoor areas. They are not allowed inside cabins, on cabin balconies or in indoor public spaces. The cruise line may apply a cleaning charge for violations.

Is there a dress code?

MMC does not require formal evening wear. Guests should wear appropriate clothing in dining venues; swimwear and unsuitable beach clothing may not be permitted inside restaurants.

Health, age & accessibility

Medical support, mobility needs, pregnancy, children and dietary requests.

Are medical services available onboard?

The ship has an onboard medical centre and medical personnel. Medical consultations, treatment, medication and evacuation are not included in the MMC fare and may be charged separately.

Are wheelchair-accessible cabins available?

Accessible cabins are limited and must be requested early. Contact reservations@mediterraneametalcruise.com before booking so the team can review your requirements and current availability. Guests who need personal care or continuous assistance must travel with an appropriate companion.

How do I report dietary requirements?

Enter the dietary or meal preference for each passenger in the relevant section of the booking form. For serious allergies or complex medical dietary needs, contact the reservations team after booking with your booking code.

How old do I have to be?

Passengers must be at least 18 years old on embarkation day to travel in their own cabin. Guests under 18 must share a stateroom with a parent, legal guardian or another responsible adult aged 18 or older, in accordance with the cruise line’s requirements.

Are babies allowed onboard?

Infants must be at least six months old on the sailing date. A cot may be requested, subject to availability and confirmation.

Can I travel while pregnant?

The cruise cannot accept a guest who will have entered the 24th week of pregnancy by embarkation or at any point during the cruise. Guests should consult their doctor and review the current cruise-line medical requirements before travelling.

Are pets allowed onboard?

Pets are not permitted onboard. Guests who require an assistance animal should contact the reservations team before booking, as acceptance is subject to the cruise line’s procedures and confirmation.

Are children’s rates available?

A child aged 11 or younger may qualify for the current child-rate adjustment when booked as the third or fourth passenger with two full-fare adults. Book the cabin at the correct total occupancy first, then contact reservations with the booking code and the required documentation so the team can review the adjustment under the current Terms & Conditions.

Still need help?

Ask the MMC reservations team.

Include your booking code when your question relates to an existing reservation.