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Changes & Cancellations
CHANGES, UPGRADES AND TRANSFER FEES
The Passenger who makes a reservation for a cabin onboard is considered the cabin’s “Primary Passenger” and holds the sole responsibility for initiating or approving all modifications to the reservation.
Please note that not all cabins can accommodate 3 or 4 guests. Cabins that can fit more than two passengers are limited, and we cannot guarantee the addition of extra guests at a later date. Guests attempting to add more passengers than the occupancy of their initial cabin choice may do so, but we cannot guarantee that their stateroom will accommodate the new occupancy after the original booking date. This may require a change of cabin location or an upgrade in category, subject to availability.
All adjustments to reservations, including name changes and the addition of extra guests, must be communicated in writing by the Primary Passenger using our “Reservation Change Request Form” link. Change requests must be submitted by 6 pm EST on the specified deadline dates. For the form link, please email the MMC Reservations Team at reservations[at]mediterraneametalcruise.com. The date and time of form submission will be considered the date of the change or cancellation, determining the applicable change or cancellation fees as per the above schedule. Upon approval of the change, all relevant fees must be paid within 48 hours. Failure to comply within this 48-hour window will result in the denial of the change request, with no exceptions.
CHANGES, UPGRADES AND TRANSFER FEES
Until March 29, 2025
Every cabin is eligible for one (1) free change including name change (excluding the Primary passenger) or the addition of passengers (third or fourth) upon written request to the MMC Reservations Team. Any extra changes until March 29, 2025, will incur a $50 fee for each instance.
March 30, 2025 – May 29, 2025
Any modifications to a reservation made between March 30, 2025, and May 29, 2025, such as adding a guest not presently listed on the reservation, will incur a fee of $100 per change.
May 29, 2025– June 30, 2025
Any modifications to a reservation made between May 29, 2025, and June 30, 2025 such as adding a guest not presently listed on the reservation, will incur a fee of $150 per change.
July 01, 2025– July 30, 2025
Any modifications to a reservation made between July 01, 2025, and July 30, 2025 such as adding a guest not presently listed on the reservation, will incur a fee of $250 per change.
July 31, 2025 – October 30, 2025
No modifications will be permitted.
All new Passengers must agree to these Terms & Conditions before the change is accepted.
The primary passenger of a reservation may request an upgrade of the cabin category at any time, subject to availability and a Booking Change Fee of $250.00. Please note that downgrading your cabin to one of a lower value is not permitted.
Changing the Primary Passenger’s name at any time is considered a cabin transfer and is subject to a $250 transfer fee, payable to MMC.
If a Passenger wishes to transfer a reservation, cabin, or berth to a new Passenger, prior written approval from ‘MMC’ is required. The process involves submitting a request through our ‘Reservation Change Request Form’ for approval. If approved, the new Passenger must pay a deposit equal to the current cruise fare plus the applicable change administration fee. Upon payment, the original Passenger’s amounts will be refunded. Both the original and new Passengers are jointly and severally liable for any remaining balance and additional fees arising from the transfer. Selling or offering the reservation as a prize is strictly prohibited, and any violation indemnifies ‘MMC’ against damages and losses. Non-compliance may result in denial of boarding or removal at the new Passenger’s cost. For more details read SECTION 15 of T&C.
PASSENGER CANCELLATION POLICY
Due to the unique nature of our Cruise and its related events, we have a very strict “NO REFUND/CANCELLATION” policy. No refunds will be issued, unless due primarily to the fault of “MMC” (see SECTION 9 in MMC T&C). Therefore, we HIGHLY recommend that Passengers consider purchasing travel insurance.
Travel Insurance is not provided with your reservation. It is the individual responsibility of each guest to secure their own insurance. MMC does not offer insurance, and guests must independently select a third-party insurance provider if they wish to obtain coverage. MMC is not liable for any losses, medical expenses, or deposit issues due to the absence of travel insurance.
Although no refunds will be given, in case you need to cancel your reservation, the Passenger that made the reservation providing his/her email and/or phone number must fill out, sign electronically and submit the “Reservation Cancellation Request Form” that is available under request at reservations[at]mediterraneametalcruise.com BEFORE the reservation will be canceled.
NO-SHOWS
You are kindly advised to be at the departure point of the Cruise at least 60 minutes before the boarding time stated on your ticket. There will be no refunds given for those who do not board the vessel on time, unused tickets, or after the Cruise has occurred. If a flight or other delay for any reason prevents you from joining the Cruise by the boarding time on the departure date, you will be considered a no-show, and we cannot provide a full or partial refund or credit toward a future cruise. The same applies to any delay or failure by the Passenger to return to the vessel on time after disembarkation to any port of call during the Cruise.
PLEASE NOTE THAT THE CANCELLATION/REFUND PROVISIONS OF SECTIONS 11, 12 AND 13 APPLY TO THE CRUISE, REGARDLESS OF ANY REPRESENTATIONS MADE BY THE CRUISE LINE, WHETHER IN ITS PASSENGER CONTRACT TERMS OR ELSEWHERE. ANY RIGHTS THAT MAY BE GRANTED TO PASSENGERS BY THE CRUISE LINE RELATING TO CANCELLATIONS AND REFUNDS ARE SUPERSEDED BY THESE MMC TERMS & CONDITIONS AND SHALL NOT BE APPLICABLE.
